Frequently Asked Questions (FAQ)
Orders
Can I order online?
Yes! You can place your order directly through our website. Simply browse our collections, add your favourite Italian dishes to your cart, and proceed to checkout.
Is there a minimum order?
No, there is no strict minimum order. However, to get free delivery the order should be above $100.
Can I modify my order after placing it?
If you need to make changes to your order, please contact us as soon as possible at info@eatitalia.com.au. We will do our best to assist before the order is processed.
Delivery
Do you deliver Italian food across Melbourne?
Yes, we deliver our authentic Italian products across the Melbourne metropolitan.
For regional deliveries, please contact us at info@eatitalia.com.au for availability, delivery schedule and pricing.
How quickly can I get my order delivered in Melbourne?
Delivery days depend on stock availability and order time.
In most cases, orders placed before 12 pm can be delivered the following business day via courier within the Melbourne metro area.
How will my order arrive?
As we supply fresh and frozen food products, all items are packed to maintain freshness, and ice packs are included to ensure products will stay well-preserved during transit.
Pick Up
Do you offer pick up?
Yes, pickup is available. You can select the pickup option at checkout.
Once your order is ready, you will receive confirmation with the pickup details.
Products
Are your products authentic Italian?
Yes! At Eat Italia, we focus on authentic Italian recipes made with quality ingredients, bringing the true taste of Italy to Melbourne.
Are your products fresh or frozen?
Many of our products are prepared fresh and then frozen to preserve quality and flavour. This allows you to enjoy authentic Italian food at home whenever you like.
How should I store the products?
Most products should be kept frozen until ready to cook. Detailed storage and cooking instructions are included with each product.
Are your Pizza and Lasagna ready to cook?
Yes. Our pizzas, lasagnas, and many of our Italian meals are ready to cook or heat at home, making them perfect for quick family meals without compromising on authentic Italian flavour.
Do you offer family packs or catering options?
Yes! We offer several value packs and family-sized options, perfect for gatherings, events, or feeding larger groups.
Our Pizza Lovers Pack, Lasagnas, and other bundles are especially popular for groups.
For any catering information, contact us at info@eatitalia.com.au.
Returns & Refunds
Do you accept returns?
Due to the nature of our products being food items, we do not accept returns.
What if there is a problem with my order?
Customer satisfaction is very important to us. If there is an issue with your order, please contact us at info@eatitalia.com.au, and we will do our best to resolve the problem.